When it comes to handling customers over the phone, is it enough to just be able to give your customers a smile and treat them respectfully? This is a quick “NO”. If you are to provide the best customer service, you have to be prepared to answer any questions that a customer may have about what you do, and who you are, not just as an individual, but also as a company or business. While charm’s always good, a great customer service representative is trained in ways that most...